Recently I bought an eyeliner from CVS and got it home, only to discover that
instead of the smoky gray that I thought I was purchasing, I was stuck with a shade slightly closer to metallic blue. (The color’s name was “Smoke.” How
was I to know?)
I’m not really a metallic blue eyeliner kind of girl, so I was going to chalk
this experience up to Makeup Mistakes I’ve Made and call it a day. I can’t count
how many unflattering shades of lipstick and eye shadow have seen the bottom of my trash
can. But tossing unused makeup adds up pretty quickly, so I thought I’d check
CVS’s return policy.
To my delight: “All CVS/pharmacy Brand products are 100%
satisfaction guaranteed or your money back. If you are dissatisfied for any
reason, you can return the CVS/pharmacy Brand or product (opened
or unopened) along with your receipt or invoice.”
I was a little skeptical, but I took the opened eyeliner back to the store
and, lo and behold, they credited my MasterCard for a full refund—a not
unsubstantial $7.53. I felt triumphant. I felt frugal. I felt happy that I’d
gotten the 80s eyeliner out of my apartment.
Turns out, there are a few stores that accept these kinds of returns:
Sephora, for instance, will take products back within 60 days, opened or
I’m not suggesting that you should use these kinds of return policies as your
own Free Sample Program. But makeup is so expensive, it’s nice to know that if
you end up with a shade that makes you look like Count Dracula, you may have
some recourse. The lesson: Always check the fine print.
Have you ever managed to returned something you didn’t think you could return?